FAQ 2017-04-25T19:49:43+00:00

About Us

  • Why should I use Annapolis Valley Home Care instead of placing a want ad? Peace of mind! Our CAREgivers are screened, bonded and insured for your comfort and safety. More importantly, we have a TEAM of CAREgivers in communities all over the Annapolis Valley. That means we can provide quality service, from the heart, even if someone is sick or moves away.
  • Are you an Accredited service? Yes, Annapolis Valley Home Care Ltd is only privately owned home care company in the province that is Accredited by Accreditation Canada. Accreditation is required by organizations such as the VON and the Nova Scotia Home Association (NSHA). To meet accreditation standards requires not only the proper insurances, WCB, and financial accountability but also that our CAREgivers are screened, bondable, and have access to ongoing training to keep their skills and knowledge up to date. For more information on accreditation and why it matters please visit https://accreditation.ca/why-accreditation-matters
  • How do you screen your CAREgivers? Our highly skilled, reliable CAREgivers are chosen through an in-depth, one-on-one interview process. Each applicant must pass an RCMP Criminal Record Check, including a Vulnerable Person Sector check, as well as personal and professional reference checks prior to joining the Annapolis Valley Home Care team. CAREGivers must also be certified in First Aid and WHMIS before they are placed in homes.
  • Are your CAREgivers trained? Yes, all of our CAREgivers have experience in providing home care services. Annapolis Valley Home Care is dedicated to providing opportunities for our CAREgivers to continue to grow and expand their knowledge and skills. To ensure that those opportunities are available we have a fully equipped on-site training facility that offers both hands on and academic learning. We have certified facilitators on site who offer different certificate courses. Among the courses offered there are “Dementia: Understanding the Journey”, this is a 9 – week course that provides CAREgivers insight and knowledge about Alzheimer’s & Dementia, allowing them to better support clients and their families. We also provide the Palliative Care Front Line Education course. Workshops can also be developed to train CAREgivers in client specific tasks such as colostomy or catheter care.
  • Are your CAREgivers insured and bonded? Yes, Annapolis Valley Home Care conducts comprehensive background checks and has full liability coverage. All CAREgivers are fully protected when they are in your home.
  • Are your CAREgivers covered by Workers’ Compensation? Yes, all of our CAREgivers are fully covered under the Workers’s Compensation Board (WCB).
    They also receive ongoing training in work safety.
  • Do you have Continuing Care Assistants (CCA)? Yes, we do have Continuing Care Assistants on staff. We also hire home makers, persons with personal care training, and persons who are experienced working with persons with disabilities. We match CAREgivers to clients based on the level of skill required in the home. This matching program ensures that the skills of the CAREgiver are being fully utilized and that the client is getting the best level of care possible.
  • Are your CAREgivers supervised? Yes, all of our CAREgivers are under the direct supervision of our Client Services/Nursing Supervisor. The Nursing Supervisor is on call 24/7 to provide guidance and assistance to our CAREgivers.
  • Do you provide 24-hour care? Yes, Annapolis Valley Home Care provides care from a few hours a day once a week to 24 hours a day 7 days per week. We can provide CAREgivers for whatever amount of coverage the client and/or the family require.
  • What areas do you cover? We provide home care services from Windsor to Digby and surrounding areas. Please feel free to contact our office to see if coverage is available in your area. If there is currently no service in your area, then we will see what we can do to help you.
  • Who do you provide care for? We provide care for people of all ages. Whether you are a senior wanting to stay in your home or have recently been released from hospital and need that extra help while you recover Annapolis Valley Home Care can provide the care you need.
  • Where are your CAREgivers from? We have a TEAM of CAREgivers in communities all over the Annapolis Valley. We strive to keep CAREgivers working in their home area. This is very beneficial to the clients as their CAREgivers are familiar with local services, grocery stores, and social activities. Having a team of quality CAREgivers throughout our service area also means we can provide quality service from the heart, even if a CAREgiver is sick or moves away.
  • Do you have partnerships with any other organizations or individual? Yes, Annapolis Valley Home Care has developed partnerships with legions in our service area as well as some of the towns and villages. We will continue to pursue partnerships that will enhance services and events for the benefit of our clients, staff, and the communities themselves. For example, Annapolis Valley Home Care recently partnered with the Town of Kingston to provide assistance at their Kingston Senior Picnic. We provided CAREgivers at no charge to assist attendees to this event. This allowed people who might normally not have participated to attend because they knew that there would be assistance available if they required it. Often people will refrain from attending events if they feel that they have to burden family or friends for assistance. We also have information booths at local events (i.e. Annapolis Valley Exhibition).
  • What types of services do you offer? Annapolis Valley Home Care offers a full range of home support services from light housekeeping and meal preparation to respite and full personal care. We also provide custom made diets and meal plan analysis done by our Holistic Nutritional Consultant. Our CAREgivers are also trained in Alzheimer & Dementia care and Palliative/End of life care. We do provide medication monitoring but as a non-medical service we do not administer medications.
  • What are your rates? Our rates vary depending on the individual care plan. Please contact the office for a free, no obligation assessment and more information on how we can meet your needs. You may contact us by phone at 1-888-765-7544 or by clicking on the Book A Free Consultation button in the top right hand side of this page.
  • Who pays for my care? There are a number of different insurance companies that will cover personal care. We are a registered provider with Blue Cross, Veteran’s Affairs, Workers’ Compensation, and other insurance providers. Many of these will allow direct billing for eligible clients. Other clients pay Annapolis Valley Home Care directly for the services provided.
  • Who pays the CAREgiver, you or me? Your CAREgiver is employed, insured and bonded through Annapolis Valley Home Care. That means our office manages all the administrative, payroll and billing tasks associated with your CAREgiver.
  • How will I be billed? We bill on a monthly basis. Invoices are sent out in the first or second week of the month following the month in which service was provided. You can pay by cash, cheque, or contact the office to set up direct payment through your bank. Please contact us to set up your preferred method of payment.
  • Will my CAREgiver have their own transportation? Yes, our CAREgivers have their own transportation and are licensed and insured to help you shop or attend important activities and appointments. Your monthly bill will include a portion of their mileage.
  • How soon can I start services? Our goal is to provide you with help as soon as possible, especially in an emergency. An in-home assessment, a care plan and a personal introduction to your CAREgiver are important for your comfort and safety.
  • What hours are your CAREgivers available to work? Annapolis Valley Home Care Ltd provides services 24 hours a day, 7 days a week, 365 days a year.
  • What about pets? Annapolis Valley Home Care Ltd has a pet friendly policy. Pets are fine provided they are not aggressive and do not pose any danger during the provision of care. For example, a kitty who likes to run up against the client’s or CAREgivers legs may be kept out of the bathroom when assisting a client to avoid a possible fall.
  • Can you run errands for me? Yes, we can run errands on your behalf such as groceries or picking up the mail. We can aso provide transportation for you to attend appointments, special events, church, or just to visit a friend. There is a mileage fee when a CAREgiver uses their own vehicle for client related errands or transportation. If the CAREgiver uses your vehicle to run errands or provide transportation, then there is no mileage fee. If you do want us to use your vehicle there are forms that will need to be filled out. Please let the Client Services/Nursing Supervisor know that you would like to have this set up and arrangements will be made to get the forms to you.
  • Is there anything else I should know about your company? Yes, Annapolis Valley Home Care has been growing steadily since opening in 2005. We are continually adding or upgrading services to better meet the needs of our clients. We are now in the planning stages of providing information sessions on topics of interest to our clients. These sessions will include end of life planning, healthy living workshops, Alzheimer’s & Dementia, and community partnerships. Keep checking our events calendar for upcoming sessions.